fg33 Privacy Policy
This Privacy Policy explains precisely what personal data fg33 collects from players in Bangladesh, how that data is used and protected, who it may be shared with, and what rights you hold over your information. fg33 is committed to handling all personal data with transparency, integrity, and 256-bit SSL security.
How fg33 Protects Your Data
These six points summarise the core data protection principles that underpin the fg33 Privacy Policy. They do not replace the full policy — please read all sections below for complete information.
Data Minimisation
fg33 collects only the personal data that is strictly necessary for account management, KYC compliance, payment processing, and platform security. We do not collect data speculatively or beyond the stated purposes in this Privacy Policy.
End-to-End Encryption
All data transmitted between your device and fg33 servers is protected by 256-bit SSL/TLS encryption. Sensitive fields such as passwords and payment details are additionally hashed or tokenised and are never stored in plain text.
No Data Selling
fg33 does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or any other commercial parties. Your information is used exclusively for the purposes described in this fg33 Privacy Policy.
Your Rights Over Your Data
You have the right to access, correct, and request deletion of your personal data held by fg33 at any time. Submit a written request to [email protected] and our team will respond within five (5) business days in accordance with applicable data protection principles.
Transparent Cookie Use
fg33 uses strictly necessary and functional cookies to maintain your session and preferences, along with analytics cookies to improve platform performance. No behavioural advertising cookies are deployed without explicit consent as detailed in Section 9 of this policy.
Third-Party Due Diligence
Where fg33 shares data with third-party service providers — such as payment processors and game studios — we do so only under strict contractual data protection obligations. All third parties are vetted to ensure they maintain security standards equivalent to those of fg33.
1. Who We Are
fg33 is an English-language online casino and cricket betting platform operated for the Bangladesh market and accessible at fg33.io. References in this Privacy Policy to "fg33", "we", "us", or "our" refer to the fg33 platform and its operating entity. References to "you", "your", or "Player" refer to any individual who accesses the fg33 website, registers an account, completes fg33 Login, or otherwise interacts with any fg33 service.
This fg33 Privacy Policy applies exclusively to personal data processed by fg33 in connection with the fg33.io platform. It does not apply to third-party websites, payment portals, or game provider interfaces that may be accessible via links from the fg33 platform. Those services are governed by their own independent privacy policies.
fg33 acts as the data controller in respect of all personal data collected directly from Players through the registration process, fg33 Login sessions, and ongoing platform use. Where fg33 engages third-party processors (such as payment service providers), those parties act as data processors under written agreements that impose obligations consistent with this Privacy Policy.
2. Data We Collect
fg33 collects personal data in three principal ways: data you provide directly during registration and account use; data generated automatically by your interaction with the platform; and data received from third-party service providers engaged by fg33.
2.1 Data You Provide Directly
| Data Category | Specific Data Points | Collection Trigger |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, National ID or passport number | Account registration; KYC verification |
| Contact Data | Email address, Bangladesh mobile phone number, residential city | Account registration; support enquiries |
| Financial Data | bKash/Nagad/Rocket/Upay wallet numbers; bank account or card details (tokenised) | Deposit and withdrawal processing |
| KYC Documents | Scanned or photographed government-issued ID; proof of payment method | Identity verification prior to withdrawal |
| Preferences Data | Game preferences, language setting, notification opt-in/out, responsible gaming limits | Account settings; responsible gaming tool activation |
| Communications Data | Content of live chat messages, email correspondence, support ticket records | Customer support interactions |
2.2 Data Collected Automatically
When you access fg33.io — including during fg33 Login sessions and gameplay — our servers and analytics tools automatically record certain technical information:
- Device and Browser Data: IP address, device type, operating system, browser type and version, screen resolution, and language settings;
- Session Data: Pages visited, time and duration of each visit, entry and exit pages, click paths, and referral URL;
- Gameplay Data: Game sessions initiated, bet amounts in Bangladeshi Taka, game outcomes, bonus activations, and wagering activity;
- Transaction Logs: A complete timestamped record of all deposits, withdrawals, and balance adjustments within your Account;
- Cookie and Tracking Data: Session identifiers, preference cookies, and analytics identifiers as described in Section 9.
2.3 Data Received from Third Parties
fg33 may receive supplemental data about you from the following third-party sources in limited and specific circumstances:
- Payment Providers: Transaction confirmation references and fraud-screening results from bKash, Nagad, Rocket, Upay, City Bank, BRAC Bank, and card scheme processors;
- Identity Verification Services: Confirmation of document authenticity and liveness check results from our KYC technology partner;
- Fraud Prevention Networks: Risk-scoring signals shared by anti-fraud service providers to protect the platform from money laundering and account takeover attempts.
3. How We Use Your Data
fg33 uses the personal data described in Section 2 for the following defined purposes only. We do not use your data for any purpose incompatible with those listed below without first obtaining your explicit consent.
- Account Creation and Management: Processing your registration, authenticating your identity at fg33 Login, maintaining your Taka wallet balance, and providing access to all platform features;
- Payment Processing: Facilitating deposits and withdrawals through your chosen payment method, reconciling transaction records, and investigating disputed transactions;
- KYC and Regulatory Compliance: Verifying your identity and age (21+) as required by anti-money laundering obligations applicable to online gaming platforms operating in the Bangladesh market;
- Fraud Prevention and Platform Security: Detecting and preventing account takeover, payment fraud, collusion, bonus abuse, and other forms of prohibited conduct as defined in the fg33 Terms and Conditions;
- Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling indicators and enforcing voluntary limits, cooling-off periods, or self-exclusion requests that you have activated;
- Customer Support: Responding to your enquiries, resolving disputes, processing complaints, and maintaining records of your support interactions;
- Platform Improvement: Analysing aggregated and anonymised usage data to improve game selection, page performance, mobile optimisation, and overall user experience;
- Marketing Communications: Sending you promotional offers, bonus notifications, and platform news — but only where you have expressly opted in to receive such communications. You may withdraw consent at any time by contacting [email protected];
- Legal Obligations: Retaining records as required by applicable law and responding to lawful requests from competent authorities.
Marketing opt-out: If you no longer wish to receive promotional emails or SMS notifications from fg33, you may unsubscribe via the link in any marketing email or by sending a plain-text request to [email protected]. Opting out of marketing does not affect transactional communications (e.g., deposit confirmations, withdrawal notifications, or security alerts).
4. Legal Basis for Processing
fg33 processes your personal data on the following legal grounds, each of which is mapped to the corresponding processing purpose identified in Section 3:
- Contractual Necessity: Processing required to deliver the services you have contracted for by accepting the fg33 Terms and Conditions — including account management, payment processing, and gameplay access (Purposes 1, 2, 6);
- Legal Obligation: Processing required to comply with applicable anti-money laundering, age verification, and record-keeping obligations (Purposes 3, 9);
- Legitimate Interests: Processing conducted to protect the security and integrity of the fg33 platform, prevent fraud, and analyse platform performance where those interests are not overridden by your fundamental rights (Purposes 4, 7);
- Vital Interests: Processing necessary to protect your wellbeing, including the monitoring and enforcement of responsible gaming tools you have activated (Purpose 5);
- Consent: Processing for marketing communications, where you have given explicit opt-in consent and retain the right to withdraw that consent at any time without detriment to your Account (Purpose 8).
5. Data Sharing and Disclosure
fg33 does not sell, rent, or otherwise commercially exploit your personal data. We share your data only in the following limited and necessary circumstances:
5.1 Service Providers and Data Processors
fg33 engages the following categories of third-party service providers who process your data strictly on our behalf and under written data processing agreements:
- Payment Processors: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, City Bank, BRAC Bank, Visa, and Mastercard — for the sole purpose of processing deposits and withdrawals in Bangladeshi Taka;
- KYC and Identity Verification Partners: Third-party document verification services engaged to confirm the authenticity of identity documents submitted during the KYC process;
- Game Content Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and similar certified studios — who receive only the session and wager data required to deliver and settle game rounds;
- Cloud Infrastructure and Hosting Providers: Secure data centre and cloud computing partners who provide the servers on which fg33 platform data is stored and processed;
- Analytics Providers: Aggregated and pseudonymised platform performance data shared with analytics tools to support platform improvement purposes.
5.2 Legal and Regulatory Disclosures
fg33 may disclose your personal data to competent law enforcement authorities, regulatory bodies, or courts where we are legally required to do so, or where such disclosure is necessary to protect the rights, property, or safety of fg33, its players, or the public. We will notify you of any such disclosure to the extent permitted by law.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of all or substantially all of the assets of fg33, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any material change to this Privacy Policy that may result from it, with no less than thirty (30) days' advance notice via the email address on your Account.
No Third-Party Advertising: fg33 does not share your personal data with advertising networks, social media platforms, or data analytics companies for the purpose of targeted advertising. Your betting history, game preferences, and financial data are never disclosed to advertisers.
6. Data Retention
fg33 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or anti-money laundering obligations. The following retention schedule applies:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data and KYC documents | 5 years from account closure | Anti-money laundering compliance |
| Financial transaction records | 7 years from transaction date | Financial record-keeping obligation |
| Gameplay and betting history | 3 years from last session | Dispute resolution and responsible gaming |
| Customer support communications | 3 years from last interaction | Legitimate interests (complaint handling) |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent |
| Server and access logs | 12 months from generation | Security monitoring |
| Cookie and analytics data | 13 months from collection | Platform performance analysis |
Upon expiry of the applicable retention period, fg33 will securely delete or anonymise your personal data in a manner that prevents its reconstruction. Where anonymisation is not technically feasible, the data will be securely destroyed.
7. Your Data Rights
As an fg33 Player, you hold the following rights in respect of your personal data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request" and include your Account username and a description of your request. fg33 will acknowledge receipt within two (2) business days and respond fully within five (5) business days.
- Right of Access: You may request a copy of all personal data that fg33 holds about you, together with information about how it is being used and with whom it has been shared;
- Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your fg33 Account. Certain corrections (e.g., name or date of birth) may require re-submission of KYC documents;
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to fg33's legal retention obligations described in Section 6;
- Right to Restrict Processing: You may request that fg33 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or a legitimate interests objection is being assessed;
- Right to Data Portability: You may request that fg33 provide your personal data in a structured, commonly used, machine-readable format for transfer to another service provider where technically feasible;
- Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, in which case fg33 will assess whether compelling grounds exist to continue processing;
- Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.
No Fees for Rights Requests: fg33 does not charge a fee for processing data rights requests. In the unlikely event that a request is manifestly unfounded or excessive, fg33 reserves the right to charge a reasonable administrative fee or decline the request, with written reasons provided.
8. Data Security
fg33 employs a layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
- 256-bit SSL/TLS Encryption: All data in transit between your browser or mobile device and fg33 servers is encrypted using industry-standard TLS 1.2 or TLS 1.3 protocols;
- Password Hashing: Account passwords are stored exclusively as salted cryptographic hashes using a strong one-way hashing algorithm. fg33 support staff cannot view your password;
- Payment Tokenisation: Card and mobile wallet details are tokenised by our payment processing partners. fg33 does not store raw card numbers, CVV codes, or full mobile banking PINs;
- Access Controls: Access to personal data within the fg33 organisation is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations;
- Infrastructure Security: fg33 servers are hosted in ISO-certified data centres with physical access controls, 24/7 monitoring, and regular third-party penetration testing;
- Anomaly Detection: Automated systems monitor login attempts, transaction patterns, and API calls in real time to detect and respond to potential security incidents.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, fg33 will notify affected Players without undue delay, and in any case within 72 hours of becoming aware of the breach, via the email address registered on your Account. The notification will describe the nature of the breach, the likely consequences, and the measures taken or proposed to address it.
Your Responsibility: While fg33 takes comprehensive measures to secure your data, the security of your Account also depends on you maintaining the confidentiality of your fg33 Login credentials. Use a strong, unique password and do not share your login details with anyone. If you suspect your Account has been compromised, contact [email protected] immediately.
9. Cookies and Tracking Technologies
fg33 uses cookies and similar tracking technologies (local storage, session tokens) to operate the platform, remember your preferences, and analyse usage patterns. The following cookie categories are in use on fg33.io:
| Cookie Category | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Maintain your fg33 Login session, prevent CSRF attacks, load-balance requests across servers | No — essential for platform operation |
| Functional | Remember your language preference, game lobby filter settings, and responsible gaming tool configurations | No — necessary for user experience |
| Analytics | Collect anonymised data on page views, session duration, and feature usage to improve platform performance | Yes — opt-in |
| Marketing / Retargeting | Track visits for the purpose of delivering targeted promotional content | Yes — opt-in; not currently deployed by fg33 |
Most browsers allow you to refuse or delete cookies through their settings. Disabling strictly necessary cookies will impair your ability to complete fg33 Login and use core platform features. Disabling analytics cookies will not affect your access to any part of the platform.
10. Children and Minors
The fg33 platform is strictly intended for adults aged 21 years and above. fg33 does not knowingly collect, process, or retain personal data from any individual under the age of 21. Access to fg33 services by persons under 21 is expressly prohibited.
If fg33 becomes aware that personal data has been collected from an individual under the age of 21 — whether through a fraudulent registration, a failure of our age verification process, or any other means — we will immediately suspend the relevant Account, delete all associated personal data, and reverse any financial transactions associated with that Account to the extent technically possible.
If you are a parent or guardian and believe that a minor in your care has accessed or registered on fg33, please contact [email protected] immediately with the subject line "Minor Account Report". Our team will treat such reports with the highest priority and respond within one (1) business day.
11. International Data Transfers
fg33 is operated for the Bangladesh market and the majority of data processing occurs within the region. However, certain third-party service providers engaged by fg33 — including cloud infrastructure partners, game content providers, and KYC verification services — may process data on servers located outside Bangladesh.
Where personal data is transferred to a jurisdiction that does not offer an equivalent level of data protection to that applicable in Bangladesh, fg33 ensures that appropriate safeguards are in place, including:
- Standard contractual data protection clauses incorporated into all data processing agreements with international service providers;
- Vendor due diligence assessments confirming that receiving parties maintain security standards and data handling practices consistent with those described in this Privacy Policy;
- Data minimisation — only the minimum necessary data fields are transferred to international processors, and no special-category data is transferred without additional safeguards.
12. Third-Party Links and Game Provider Interfaces
The fg33 platform may contain links to or embed interfaces from third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) whose game clients operate within your browser session. While fg33 takes reasonable care to work exclusively with certified, reputable providers, fg33 does not control the data practices of those providers in respect of data processed within their own game client environments.
We strongly recommend that you review the privacy policies of any third-party game provider whose interface you access via fg33. fg33 accepts no responsibility for the data handling practices of independent game studios beyond the contractual obligations they have accepted as our processing partners.
13. Amendments to This Privacy Policy
fg33 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. The "Effective Date" displayed in the hero section of this page indicates the date from which the current version of this Policy applies.
Where changes are material — meaning they affect how we collect, use, or share your personal data in ways that are different from or additional to those described in the current version — fg33 will notify you via the email address registered on your Account no less than fourteen (14) days before the changes take effect. Your continued use of the fg33 platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms.
We encourage you to review this Privacy Policy periodically. The most current version will always be available at fg33.io/privacy-policy. If you disagree with any amendment, you have the right to close your Account before the revised Policy takes effect by contacting [email protected].
14. Contact Us
If you have any questions, concerns, or requests relating to this fg33 Privacy Policy or the way in which fg33 handles your personal data, please contact our data protection team using the details below. All privacy-related correspondence is handled in English and will receive a response within five (5) business days.
- Email: [email protected] (subject line: "Privacy Enquiry")
- Platform: fg33.io — Bangladesh's trusted English-language online casino and cricket betting platform
- Response Language: English
- Response Time: Within 5 business days (Bangladesh Standard Time, UTC+6)
Please note: For Account-specific support queries unrelated to data privacy (such as deposit issues, bonus queries, or game disputes), please contact general support at [email protected] with the relevant subject line. Data privacy requests submitted to general support will be forwarded to the appropriate team, but routing via the dedicated privacy subject line ensures the fastest response.
Ready to Explore fg33?
Your data is protected. Your experience is secure. Dive into Bangladesh's most trusted online casino platform.